Eurofortune Casino

Frequently Asked Questions

Our experience in the online gambling industry and our capacity for innovation have turned Casino True Fortune casino into your best option. At Casino EuroFortune, we are always thrilled when our players get the chance to withdraw their winnings. We believe that it is in our best interest to make this process as streamlined as possible. The following documents are required by the casino in order to approve a pending withdrawal. EuroFortune is an online casino owned and operated by an incorporated corporation organized licensed and regulated by the Government of Curacao for the purpose of operating an online casino. This website is operated under the gaming authority Curacao License #8048/JAZ.

For your convenience, we have assembled some of the most Frequently Asked Questions (FAQs) in one place. If you do not find the answer you need, or if you require a more specific information, please do not hesitate to contact our Support Team.

Registration

How do I register at the Casino?

Registration is fast and easy. Connect to the internet and run the casino software. The first time you run the casino you will have to choose whether to play for fun (for free) or for real money. the registration screen is then displayed. Fill in the required information and click 'Register'. After registration you will be directed to the login screen. The casino remembers your username and optionally remembers your password so you don't have to enter them every time. Click 'Login' to start playing.

What is the minimum amount of gaming credits I need to purchase?

Before you can play for real money you must make a deposit. The minimum amount is €25 worth of casino chips.

Do I have to pay to try out the games?

No! You may play the games in FREE money mode for as long as you like. If you are unfamiliar with any of our games, we encourage you try them out and become familiar with them by playing with 'fun money' before you decide to with real money.

Can I purchase more fun money casino chips?

Yes. You may do so by clicking on the 'Cashier' button in the Lobby or from within any game. Click the 'set balance' button and enter the balance you would like and click 'set balance' In fun money mode, you may set your balance to whatever you like.

Connection

What is my username and/or password?

Your password is a case-sensitive name to identify you and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy. In order to comply with eCogra's strict policies on account information, we are only able to provide players account details after positively identifying a player over the phone.

I forgot my password, what should I do?

On the login screen, there is a link titled 'Click here if you have forgotten your password . ' Click there and a new password will be e-mailed to you.

What if I try logging in and it does not connect?

This may be due to a bad or slow connection with your internet service provider. Disconnect and reconnect to the Internet and try again. If you still have problems connecting, please contact customer support.

How Do I open an account?

Opening an account at EuroFortune Casino is simple. Just follow these 5 easy steps:

  • Click on any FREE DOWNLOAD button.
  • Save our free software to your computer.
  • Install the software on your PC. Make sure you're connected to the internet. Run the software and click on CONNECT.
  • You will then be prompted to register online. You can register to play for FREE or with REAL MONEY.
  • Once registration is complete, you will be given a player account number. Make sure you remember your account number and password, as you will need them to access the casino each time you wish to play.

Deposits and Withdrawals

How do I purchase credits?

We offer several easy options for deposits at EuroFortune: Skrill, Credit Cards, Paysafecard, Jeton, VOLT, Bitcoin, Cashlib, Neosurf and Ecopayz. For more details please see our cashier page. If you have any queries with regards to banking, please contact us.

How do I cash-in my winnings?

Please note that it is not necessary for you to cash in your winnings at the end of each session. You can always leave a balance in your account and it will be waiting for you the next time you login. And you don't need to worry about forgetting you have a balance left in your account -- we will send you an e-mail reminder if you leave a balance in your account and haven't played in a while. You however may, of course, withdraw your money at any time. EuroFortune Casino offers several methods for withdrawals and the details are listed on our cashier page.

Reversal of a Withdrawal

If you request a withdrawal and change your mind before it is processed, you may reverse the withdrawal and continue playing with those credits. If you have withdrawals that can be reversed they will show up in the cashier when you go to make a deposit. You cannot make a deposit while you have withdrawals pending because it is much easier to do a reversal instead.

Play Games

What are my chances of winning?

The payouts of our games vary. All games results are determined by Rival's cryptographically secure random number generator which has been independently tested and proven to provide suitably random sequences of numbers. Independent auditors audit payouts from time to time. Depending on the game, the system may use a single deck or multiple decks that are shuffled before every wager.

Why do the slot wheels just keep spinning and don't stop? Why does the Roulette ball just keep spinning and doesn't stop?

This is caused by poor internet connection. The results from the server are not reaching your computer so the slot wheels just keep spinning because they have not received the message telling them when and where to stop. If you close the program and run it again you will be refreshed to your last known position.

Why do the cards not flip over during a hand?

This is caused by a bad or slow internet connection. The gaming server will hold the wager until it can resolve the bet.

How can I view exactly what cards have been dealt?

How do I download more games?

A selection of some of our most popular games are included in your initial download. To download more free games, just keep playing at the casino and the rest of the games will download in the background without interfering with your playing. If there is a specific game that you want to play, but it is not immediately available, click on the game icon. This game will begin downloading immediately. You can close the pop-up box that appears and continue playing other games while you wait for your chosen game to be downloaded. You can monitor the download progress by watching the progress bar that will appear across the game icon. Please note that the download time is dependent on the speed of your internet connection.

Why does it take so long to download new games?

The speed of your downloads depends on your internet connection. Players with dial-up connections may have to wait several minutes for a game to download while those with high-speed connections will only need to wait a few seconds. The size of the games varies, and some games will take longer than others to download. Video slots and I-slots are the largest games and they will therefore take longest to download. The rest of the games should download in under a minute. Once a game has been downloaded it is saved on your computer and doesn't need to be downloaded again unless it is updated.

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Exciting competitions and prizes!

Eurofortune Casino members enjoy FREE participation in all the competitions run by the casino. The Dealer will be in contact via e-mail to inform players of upcoming competitions and promotions.

Security

Is my credit card number safe in your hands?

Yes, your personal Real Account number and password must be supplied prior to any credit card transaction. Specific details are also requested in order to purchase credits at the casinos. EuroFortune Casino guarantees secure data transfer during any transaction and undertakes never to disclose any credit card information or other information to any other company.

What fraud prevention and security measures are in place?

NEVER give your password out to anyone. Eurofortune Casino will never ask you for your password in an e-mail or over the phone. If anyone ever asks you for your password, please notify customer support immediately.EuroFortune plays an active role in fraud prevention and detection. We do everything possible to ensure the integrity of customer accounts as well as payments made to customers. EuroFortune employs a variety of appropriate security and fraud controls that monitor every transaction. To prevent fraud and abuse, from time to time customers may be required to supply proof of identity, copies of their credit cards, a signed history of their transactions or other documentation for verification and security purposes. If you are asked to verify your identity, you will only be asked once.

How safe is it to give my credit card details over the Internet? Are my account number and password safe?

Yes. The casino software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access. Moreover, we use state-of-the-art encryption technologies which ensure that your personal and card information is protected at all times.

Can I register a credit card at the casino that is not in my name?

The Casino does not allow players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, and your credit cards and account. If another person would like to play in our casino via your PC, we recommend they open their own Real Account.

Is my information secure?

Yes! One of EuroFrotune's highest priorities is security. To be able to provide the highest privacy available we use the SSL4 protocol with 128-bit encryption. The system allows the highest security and integrity for all the information that passes to and from our server. These precautions prevent access by unauthorized third parties. Apart from regular reports, which are sent to our customers via email, we strongly recommend all our players to make the full use of the Transfer and Wagering histories available in the cashier.

Customer Support

What do I do if I need technical assistance?

EuroFortune provides 24/7 support to all casino players. Choose between phone, chat or email. Please contact us regarding any enquiries you may have. Our agents are standing by.

Legal Aspect

What is the minimum age required to play?

This depends on where you live. You are required to be of the minimum age to gamble in your jurisdiction.

Is EuroFortune Casino licensed?

Yes, EuroFortune Casino operates under the licensing jurisdiction of the Government of the United Kingdom.

Promotion

What are promotions?

Promotions are a way for Eurofortune Casino to create value for its players. They are offered as incentives to deposit and play, as rewards for loyal players and even as gifts on special occasions. Promotions are typically offered as bonus money but can also be in the form of bonus points.

What are wagering requirements?

Promotions typically have wagering requirements associated with them. That means that there is a minimum amount of playing time required after claiming a promotion before you can withdraw your winnings. The amount you must play to meet the wagering requirements is a lot less than the average player would ordinarily play. Wagering requirements are typically completed in a couple hours of play (often much less) and the average player plays longer than that.

Can I tell my friends?

Absolutely! If you enjoyed your playing experience at Eurofortune Casino we encourage and thank you for passing on the word on to your friends. In fact, if you refer a friend using the Refer a Friend (clickable) we will add a €75 bonus to your account after your friend has deposited at least €50 and makes a few wagers. Your Refer A Friend bonus will appear in the list of promotions in the cashier. You will have to click the 'Claim' button for the bonus money to be added to your account.

RESPONSIBLE GAMING POLICY

Euro Fortune is dedicated to providing its members with a responsible gaming environment. We place high importance to creating a safe environment for our players and preventing compulsive usage of our gaming products, as well as underage access.

As a responsible, regulated gaming company, we comply with all the necessary guidelines and regulations.

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In order to do so, Euro Fortune implemented the most advanced safety measures as follows:

Protection of minors

Minors under the age of 18 (or the age of legal consent in your jurisdiction) are prohibited to play in Euro Fortune’s online games. Our online casino games are not designed for children or adolescents. We actively discourage and track minors under the age of 18 (or the age of legal consent in your jurisdiction) who attempt to play at our websites and immediately block their access.

Along with this, as internet services are accessible all over, we recommend parents to install child protection software in order to block access of minors from gambling websites.

Tips for parents:

  • Do not leave your computer unattended when the casino website is running. Please take extra care to ensure that our service is not accessible to children through your devices.
  • Protect your gambling programs with password and keep your login details out of reach of children.
  • Do not allow minors under the age of 18 (or the age of legal consent in your jurisdiction) to participate in any gambling activity.
  • Inform your children about the illegality and the potential damage of underage gambling.
  • Limit the amount of time your children spend online.

Important: No software is free of holes. If you know a minor under the age of 18 (or the age of legal consent in your jurisdiction) who is registered to our site, please notify us as soon as possible at support@eurofortune.com

Preventing Compulsive Gambling

While majority of members play for fun and entertainment, some players develop addiction to online gaming. Losing significant amount of money as a result of gambling can lead to different problems in all major areas of life.

We take this issue very seriously and therefore implemented the following measures to help coping with addiction:

  • Our professional employees are trained to be able to detect compulsive gambling and underage gambling. Once detected, appropriate actions are taken.
  • Self-exclusion program which allow an easy way to request cancelling of membership. Shortly after the request is received by us, we will block the member’s account.
  • Allowing the member to set his own deposit amount limit.
  • Removing the member from our email list upon written request.

Important:

  • Counselling proved to have a major positive effect on people who are prone to compulsive gambling.
  • Gambling is a form of entertainment only, it does not replace income from other sources. Never bet your rent money and money you need for everyday necessity.
  • Gambling is a game of chance, winning is not guaranteed in any stage.
  • Make sure that the decision to gamble is your own and that you were not influenced by others.
  • Never try to chase your losses. Check the amounts you spend on a regular basis.
  • Make sure you know the rules of the games you play.

Moderation is the key to avoid addiction to gambling. Be aware.

Seek help

The following questions will help you understand if you have an addiction problem:

  • Do you gamble in order to avoid coping with your everyday life?
  • Do you miss work or school in order to gamble?
  • Have you lost interest in your family, friends or hobbies?
  • Do other people criticize your gambling habits?
  • Do you gamble all your money, including the money supposed to be used for rent and bills?
  • Have you ever lied to cover up the amount of money or time you spend on gambling?
  • When you gamble and lose all your deposit, do you have a feeling of lost and despair and and have an urge to gamble again as soon as possible?
  • Do you feel depressed or even suicidal because of your gambling?

If you replied yes to one or more of the questions above, or if you have any concerns about addiction to gambling, here are a few organizations you can turn to:

  • Gamblers Anonymous: http://www.gamblersanonymous.org/ga/
  • Gambling Therapy: https://www.gamblingtherapy.org/en
  • Global Gambling Guidance Group (G4): https://www.gx4.com/

Self-limit

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We recommend that you use our tool of self-limit and control the amount of money that you use to gamble in our site. By a simple written request from our support team, we will set limit on your account.

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While setting a limit, bear in mind how often you play and how long is each session. In addition, decide in advance what is an acceptable amount for losing. According to your answer, set a daily, weekly and monthly limit.

At any time, you can contact our support team at support@eurofortune.com and request to take a break for a maximum of six weeks. In this period of time, we will limit your access to the account and to new accounts that you will attempt to open.

At any time, you can turn to our support team and request to close your account completely.

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Support

For any further assistance or questions, please don’t hesitate to contact our support team at support@eurofortune.com